Shipping policy

Haven Hours Shipping Policy

Thank you for choosing Haven Hours. We are committed to delivering your new timepiece safely and promptly. Please review our shipping practices below.

Order Processing Time

  • All orders are processed and dispatched within [1 to 4] business days.

  • Orders are not shipped or delivered on weekends or public holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will communicate any significant delays via email.

Shipping Rates and Delivery Estimates

  • Standard shipping charges for your order will be calculated and displayed at checkout.

  • Standard delivery typically takes [4 to 7] business days within Pakistan.

  • First-time customers can apply the discount code FIRSTORDER during checkout to receive free delivery on their purchase.

Shipment Confirmation and Order Tracking

  • You will receive a Shipment Confirmation email once your order has shipped.

  • This email will contain your tracking number so you can monitor the delivery status of your watch.

  • The tracking number will become active within 24 hours of dispatch.

International Shipping

  • We currently ship to [list countries, or state "addresses within our local region only"].

  • Please note that for international orders, you are responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages and Lost Packages

  • Haven Hours is not liable for any products damaged or lost during shipping.

  • If you received your order damaged, please contact the shipment carrier immediately to file a claim.

  • Please save all packaging materials and the damaged goods, as they are required for filing a claim.

Contact Us

  • If you have any further questions regarding shipping or your specific order, please reach out to our team at [havenhour01@gmail.com].